Questions you might be wondering...
Order & Product FAQs
I need to change my order/details
Send us a message here and our Warehouse team will sort it out for you!
Do you have this product in stock?
If you're able to add the product and quantity needed in
your cart, then yes! It is in stock!
If not, join the product waitlist to be the first to know when it arrives!
Do you have this product in stock at your Fitzroy store?
Yes! As we're an independent small Aussie business, all of stock you see online is available in-store - we are one!
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.
How long will it take to get my order?
It depends on where you are, and which shipping method you
chose.
Dispatch by our Shop/Warehouse team:
- For express orders made before 12pm - we will dispatch on the same day
- Standard orders are dispatched within 2 days - with the exclusion of busy periods
Shipping times:
- Once dispatched, your order is then in the hands of our shipping partners (AustPost, StarTrack and DHL) with varying delivery times.
- Delivery information and tracking details will be sent to you via email once you place your order.
You can find out more on our Shipping page.
I need film urgently!
Give us a call or email to discuss your delivery options based on your location and order.
When will a product be back in stock?
We keep our stock as fresh as possible and are constantly engaged with manufactures to get the best, freshest stock to you.
Stock availability is heavily reliant on our suppliers - which is sometimes unpredictable.
But you can join our waitlists on specific products - so that when we get it
in, you're the first to know!
What film do you recommend?
This one’s a loaded question as we recommend all of them! Each film has its own special characteristics, and some may be better suited to specific environments.
If you’re just starting out, we recommend you check your camera format (35mm, 110, 120 etc), purchase within your budget and start from there. Then you can build your preference for grain, saturation, tone etc.
A rule of thumb is to use film with sensitivity (ISO or ASA) suitable to your shooting environment:
- Daylight (100-400ISO)
- Mixed (400ISO)
- Lowlight/Indoors with Flash (400-3200ISO)
Can you help me choose the right film for my project?
Absolutely! Our staff can suggest film stocks based on your creative needs, whether you're looking for vibrant color reproduction, a specific grain pattern, or a particular look for a black and white project. Contact us here.
General FAQs
Do you offer camera repair services?
No, we do not repair cameras.
If you bring your camera into our store, our team will try our best to help and can direct you to camera repair shops.
As we are not a camera repair store, we can only try to diagnose your camera issued based on our team's own experience.
How do I know what film works with my camera?
Check your camera's specifications or manual to see which type and format of film is compatible - Google search is your friend here!
Butkus.org is a great resource for free pdf camera manuals.
If you need help, we can assist you in selecting the right film for your camera model.
What’s the difference between 35mm and 120 film?
35mm film is the standard size used in most consumer-level cameras.
120 film is a medium format film that is larger and is used in professional and medium format cameras, offering higher image quality.
My film is stuck in my camera/I can't get it out!
Fear not, maybe we can help!
- Do NOT open the back of your camera - otherwise this will expose all your film to light and thus burn your photos
- Bring your camera and film into store and our friendly team will try and retrieve your film in our light-proof changing box
Lab & Film Processing
From our 10 years of bringing you film supplies and quality service, we've collated a bunch of the most asked questions in a handy list for you - so you're not left wondering.
Browse our detailed Film Lab pages to discover your film processing options, services, and prices.













