Shipping & Returns

We ship quality film supplies WORLDWIDE!
You will be offered various shipping options during checkout.

AUSTRALIAN DELIVERY:

Shipping in Australia is FLAT-RATE!
All Australian orders placed before 3pm AEST will be dispatched the same day.
Please note we do not ship on Victorian public holidays, as Australia Post is closed.
For Australian orders we offer two flat-rate options, regardless of order size, so no matter how much you order, you will only pay the same flat-rate fee.

Standard Shipping: $7 – 2+ business days

Express Shipping: $9.50 – 1-3 business days (most metro areas arrive in 1 business day)

Most orders are shipped via Australia Post. We recommend signing up for a free MyPost account, allowing you to track, redirect and arrange delivery options online. Sign up here.

NEW ZEALAND SHIPPING:

Shipping to New Zealand starts at $6 and is dependent on weight.
Your shipping options will be calculated at checkout.

Standard shipping:  5+ business days. Most orders around $12

Express Shipping: 2+ business days.  From $15.

INTERNATIONAL SHIPPING:

We are happy to ship to our great customers overseas, however shipping costs can vary significantly from country to country. If your country does not appear in checkout, please email us at contact@walkens.com.au for a more detailed shipping quote. We offer standard airmail and also express options.

Returns & Exchanges

All of our film is valid, within expiry dates, unless otherwise specified. We store all of our stock refrigerated, ensuring long shelf-life.
Film production techniques are incredibly advanced and quality is very high. It is very rare for film to be faulty. If you believe your film is somehow faulty please email us with details. Please note, we can not accept returns or exchanges for film that has been opened, loaded into your camera or otherwise used.

If you wish to return an item due to a change of mind, all items must be in their original condition and packaging, and you must pay any return shipping costs. Please note, all returns or exchanges due to change of mind or wrong item ordered are purely at the discretion of WALKENS House of Film. If item or packaging is in any way damaged, eg ripped open, it may limit our ability to re-sell the item, and thus a return is not possible.

If you have any issues or would like to arrange a return or exchange, please email us at contact@walkens.com.au
We love our customers and want you to be happy, so please contact us with any issues, concerns or questions!