Shipping & Returns

Shipping Information 

We ship quality film supplies WORLDWIDE! 
You will be offered various shipping options during checkout.

 Shipping in Australia is FLAT-RATE!

AUSTRALIAN DELIVERY:

All Australian orders placed before 3pm AEST will be shipped the very same day.
You will be given a tracking number as soon as your order is posted. 
For Australian orders we offer two flat-rate options, regardless of order size, so no matter how much you order, you will only ever pay the same flat-rate fee.

Standard Post: $7.50  - 2+ business days 

Express Post: $9.50 -  1-2 business days

Melbourne Express Post: $8.50 -  1-2 business days (postcodes 3000-3210)
Melbourne Express orders shipped on a Friday are eligible for Saturday Delivery at no extra cost.

If you live within the Guaranteed Next Day Delivery Network (see eligible postcodes here), then your Express package will arrive the next weekday after posting. If Australia Post doesn't meet this guarantee, then we will refund your shipping cost. If you are outside of the Guaranteed Next Day Delivery Network then your order should reach you in 2-3 business days.

 

NEW ZEALAND DELIVERY: 

Shipping to New Zealand starts at $10 and is dependent on weight.  

Your shipping options will be calculated at checkout. 

Standard shipping: $10+  (Most orders around $10-$23) 

Express Shipping: Yes we ship Express. Please email us at contact@walkens.com.au for a detailed quote. 

 

OVERSEAS DELIVERY:

We are happy to ship to our great customers overseas, however shipping costs can vary significantly from country to country. If your country does not appear in checkout, please email us at contact@walkens.com.au for a more detailed shipping quote. We offer standard airmail and also express options.

 

Returns & Exchanges 

All of our film is valid, within expiry dates, unless otherwise specified. We store all of our stock refrigerated, ensuring long shelf-life.
Film production techniques are incredibly advanced and quality is very high. It is very rare for film to be faulty. If you believe your film is somehow faulty please email us with details. Please note, we can not accept returns or exchanges for film that has been opened, loaded into your camera or otherwise used.

If you wish to return an item due to a change of mind, all items must be in their original condition and packaging, and you must pay any return shipping costs. Please note, all returns or exchanges due to change of mind or wrong item ordered are purely at the discretion of WALKENS House of Film. If item or packaging is in any way damaged, eg ripped open, it may limit our ability to re-sell the item, and thus a return is not possible.

If you have any issues or would like to arrange a return or exchange, please email us at contact@walkens.com.au
We love our customers and want you to be happy, so please contact us with any issues, concerns or questions!