Frequently Asked Questions

Who are you?

We are a small independent camera film business based in Melbourne, Australia. We are not a chain or offshoot of some other large company. We're just a few friends who love cameras, dedicated to providing easy and affordable camera film supplies!

Do you have a physical shop I can visit? Can I pickup my order?

Not yet! We have a wide range of 35mm, instant, 110 and 120 films, currently only for sale online.

Do you stock "____" film?

If it isn't listed on our site, then we don't currently stock it. However, we are always on the lookout for new films to stock, so if there is a specific film you're after, send us an email and we will do our best to get it in stock for you! Also, if you are after a certain quantity of a particular film, but we don't have enough in stock, just email us and we'll order some more in ASAP.

Do you ship to my country?

We do our best to ship all of our items worldwide. If your country doesn't come up as an option during checkout, please email us for a more detailed shipping quote!

How long will it take to get my order?

We do our best to ship orders on the same day they are placed, particularly if placed early in the morning.
Within Australia we offer two flat-rate shipping options; standard Parcel Post and Express Post. Standard Parcel Post is $7.50 flat-rate and should be with you after 2+ business days. Express Post is $10 flat-rate. If you live within the Guaranteed Next Day Delivery Network (see eligible postcodes here), then your Express package will arrive the next weekday after shipping. If Australia Post doesn't meet this guarantee, then we will refund your shipping cost. If you are outside of the Guaranteed Next Day Delivery Network then your order should reach you in 2-3 business days.

My film isn't exactly like the picture, is it ok?

All of our film is 100% original and legitimate, fresh from the manufacturer and well within expiry dates. Sometimes packaging from our suppliers will vary slightly from our website images as packaging is changed and updated, but rest assured your film is of the best quality and as described. In some instances your film will be supplied in its protective plastic canister, not in a cardboard package. This is purely to keep our prices as low as possible for our customers. 

What currency are your items?

By default, all of our items are listed in Australian Dollars, however you can choose to shop in another currency by selecting from the drop-down at the top of the page.

Is your checkout secure?

YES, we use Paypal and the Stripe payments system which accept a range of credit cards. These payment services are used by thousands of businesses all around the world and features PCI Level 1 certification, the most stringent level available, plus AES-256 encryption. Apple users can also use the Apple Pay system if they like.

I want to start using film, where can I get a camera?

There's literally millions of great film cameras in the world, just waiting to be loved again! Try asking your friends and family, we find that a lot of people have old film cameras in perfect condition just sitting in a cupboard somewhere. If you are in Melbourne it is worth checking out Peony Garden on Little Lonsdale Street. If you're looking online, eBay is a good local source with lots of cameras. And although not necessarily the cheapest source, US-based KEH Camera sell a wide range of used cameras in different conditions. Op shops can also have some hidden gems, and camera swap-meet markets are held regularly in most Australian cities, keep an eye out! We often post reminders when these events are coming up in Melbourne, so be sure to follow us on Facebook and Instagram!

I'm just starting out, what film should I use?

If you're just getting used to shooting with your camera and exploring different settings etc, we recommend using Kodak Ultramax, Colorplus or Gold, Fujifilm Superia/X-tra or C200, or an Agfa Vista Plus. For Black & White, we recommend the Kentmere or Fomapan films. These are all good quality entry level films that are well suited to a variety of different conditions and cameras. Once you've got the basics sorted you can start to explore the wonderful variety of films we have available, all with their own unique characteristics and qualities!

Do you sell 'pro-packs'?

'Pro-Packs' are simply 5 roll boxes of film made by some companies, eg Kodak and Fujifilm.
We don't specifically sell pro-packs, but if you order 5 rolls of the same film then chances are you will receive it in its original 'pro-pack' packaging, where available.

I want to learn more about film photography, where should I look?

If you're having a particular issue or wondering about a particular film or camera, we suggest doing a quick google search. There are hundreds of great websites and blogs with specific info on everything from photographic styles to gear, theory, film etc. There are also a good range of YouTube channels specifically dedicated to all things cameras. We recommend Matt Day Photo and The Art of Photography as two of the better channels, with a focus on film photography. If you're thinking of photography as a possible career, check out some of your local Universities and TAFE colleges, which offer everything from several day short-courses to 2 or 3 year degrees!

Where can I get my used film processed?

Whilst film processing labs are a little harder to find than they were 20 years ago, there are still many scattered throughout most Australian cities, (and across the world!), and there are even new labs opening up to serve the growing film-photography community. Some big camera stores still process film, although they are usually not the cheapest option. Some big chains like Big W and Kmart still process film, usually at relatively affordable prices, but keep in mind that the chain-store lab might not be as skilled as other more-expensive labs. If you are in Melbourne, we recommend using Hillvale , a small independent photo lab in Brunswick. They have various drop-boxes where you can drop off your film to be processed, with scanned photos emailed back to you, and negatives posted. They also have drop-boxes in NSW now!

 

Any other queries?
Just shoot us an email at contact@walkens.com.au

 

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